(Also worth mentioning: the auto-replies that the 311 system sends claim that if you need to contact them about a case you can reply to the emails. But I have done that many times over the years, and I have literally never, not a single freakin' time, received any sort of response to any of the emails I sent them. Either it's simply a lie, or they're out to get me personally. Every time I've needed to follow up on a case I've had to call them on the phone.)
🧵7/7
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@jik My fuse for insufficiently tested automation is now short. Using the f-word, repeating “talk to a human”, and finding alternate contact numbers on web sites to break in is an opportunity to burn $s, often gets a solution faster + a chance to tell someone inside their automation sucks. Web reviews noting the same & that a person gave satisfaction I figure help too. Premature reliance on automation & downsizing considered harmful is a lesson corporations will only learn by impacting metrics
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